Returns & Refunds

You may cancel for any reason within 24 hours after payment and receive a full refund. After 24 hours, you may still cancel for a full refund if manufacture has not begun. Use the contact page as soon as possible; the time we receive the request determines whether it falls within the cancellation window.

Once manufacture begins, we do not accept a change-of-mind cancellation, return, or exchange for a made-to-order piece. Opened or used intimate products are not accepted for ordinary return. This does not remove remedies for an incorrect item, damage, defect, non-delivery, missed shipping promise, or rights that cannot legally be excluded.

Contact us within seven calendar days after delivery with the order reference and clear photos of the product and exterior and interior packaging. Do not send photos showing intimate use. When the issue is verified, we will arrange an appropriate correction at our expense, which may be a repair, replacement, recast, or refund.

We provide 30-day workmanship coverage from delivery for defects arising during normal intended use and care. Depending on the issue, we will repair or recast the piece, or issue a refund if an adequate remedy cannot be supplied within an agreed reasonable time. Applicable legal rights may last longer.

We will investigate a missing shipment with the carrier and keep you updated. Confirmed loss leads to a replacement or refund. If we cannot meet the promised ship date, we will offer a supported revised date and the choice to accept the delay or cancel for a full refund.

Contact us before sending any product back so we can provide authorization and safe packing instructions. Hands & Feet pays necessary return and replacement shipping for a verified seller or manufacturing error. Do not send a used intimate product unless support specifically instructs you to do so.

Approved refunds are returned through the original payment method where supported. Our target is to submit the refund within two business days after approval. Your bank or card provider may require additional time to post it. Refunds for cancelled or unshipped orders include amounts paid for the affected item and its applicable shipping and tax.